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TSM service
management software helps field service
repair and maintenance operations in
efficiently managing their business
activities.
TSM is designed
around the business cycle of a field
service operation to automate and
streamline service management workflow.
The business cycle of a field service
management operation includes: |
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Job Logging and Call
Handling |
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- Instant viewing of customer
details, history and contracts
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- Technician scheduling,
notification and dispatch
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- Tracking of labour, parts and
miscellaneous charges
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- Equipment history and resolution
statistics
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- Managing inventory levels in one
or more stock locations
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- Generating purchase orders for
stock replenishment
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- Management of preventative
service agreements, warranty
entitlement and Service Level
Agreements
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- Generating invoices for time and
materials, integration with leading
accounting software
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- Analysis of information captured
for management decision making to
further improve profits,
productivity and streamline
processes
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TSM helps a field service
operation be more profitable, deliver
improved customer service and reduce
costs by freeing up time to find new
ways to generate increased revenues. |
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TSM Field Service management software
is the missing link in the Customer
Relationship Management cycle |
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For organisations that service
equipment, The Service Manager (TSM) is
the missing link in the customer
relationship management (CRM) strategy,
this includes sales force automation,
marketing, customer support (help desk)
and service. The ability to seamlessly
share information between these
functions enabling employees to provide
better customer service. |
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The integration of a service management
application with other company systems
ensures that employees know the current
and historical customer service
activity, and resolution statistics can
be fed back to improve processes. Sales
personnel instantly know the service
history of their customers. Other
components of CRM feed the service
management system, providing engineers
with data on customers, warranty
entitlement, sales and support
histories, and equipment information.
Finally, TSM integrates with leading
accounting systems to provide seamless
invoicing functionality with no
duplication of input required. |
