GoldMine^® Premium Edition

GoldMine® Premium Edition is the latest Customer Relationship Management solution from FrontRange Solutions and the award winning GoldMine product line. GoldMine Premium Edition has been designed for sales, marketing and service representatives to fully interact and understand their entire customer base. GoldMine Premium Edition will positively impact your productivity, customer relationship capabilities, and will continue to help you better manage your sales, marketing, and now, customer service efforts.

GoldMine Premium Edition adds an advanced service and support module and a newly developed, intuitive interface to the robust CRM functionality of GoldMine Corporate Edition.

Empower your sales force with tools including:

• Opportunity Management offers a snapshot of your business' sales pipeline, allowing sales teams to focus on the highest revenue opportunities.

• Built-in Analysis provides one-button access to reports on sales results, including quotas, forecasts, and lost/won details.

• GoldSync® delivers key contact and calendar information to your distributed and mobile team when and where they need it.

• Automated Processes™ simplifies and automates drip marketing campaigns for lead incubation and ongoing customer retention.

• Leads analysis offers a quick view of campaign responses, potential sales and total campaign effectiveness.

• Web Import captures customer and lead information from your Web site, then uses Automated Processes to instantly follow up and ensure that every prospect is contacted and qualified.

• Relationship Management  GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization   Contact list views include preview panes for quick navigation to detailed information of any contact.  Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information   Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base

• Daily Activity Management features enable all users to manage day to day tasks and email conversations
  
• Activity List preview pane visually displays open and closed activities, email communications and more
  
• Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button
  
• Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information
  
  

• GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
  
• Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
  
• Quickly create Projects based off of opportunity information.  GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project
  

Forecast Management

• Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
  
• Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
  
• Administer forecast pipelines in real-time for the greatest revenue impact
  

• Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
  
• Better understand your customer targets and marketing activities.
  
• Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns.  
  

Lead Management

• Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition
  
  
• Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities
  
  
• Track sales for closed loop reporting and campaign effectiveness
  

• Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
  
  
• Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
  
  
• Places important client information in the hands of your service agents so they can resolve service request quickly and accurately 
  

Knowledge Base

• GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
  
  
• Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
  
  
• Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more
  

Look Deeper Inside Premium

User Interface

• Modern look and feel makes GoldMine Premium Edition easier to learn and use
  
  
• Tabbed view provides quick navigation between open windows in GoldMine
  
  
• Enhanced left hand navigation bar allows direct access into major features
  
  
• Contact record display enables more customizability
  
  
• Organization chart within contact relationships tab visually displays organization structure and roles
  
  
• Contact list preview panes for quick navigation to detailed information
  
  
• Recently Viewed box displays records just recently accessed in GoldMine
  
  
• Contact Search Box is always present for faster access into contacts 
  
  
• User configurable grid controls, such as, Group By, Summary and Filter mechanisms
  
  
• Activity List allows users to easily manage open and closed activities, email communications and more. 
  
  
• Auto-complete capability improves speed and accuracy in field data entry
  
  
• Tip of the day helps users learn about the features of GoldMine
  

Analytics & Reports

• GoldMine Premium report center contains many out of the box reports to analyze various GoldMine data
  
  
• Statistical and Graphical analysis
  
  
• Sales, Forecast and Quota analysis
  
  
• Knowledge Base module manages content which can be leveraged across modules in GoldMine 

• Microsoft Office, integration for data export and mail merge features
  
  
• Microsoft SQL
  
  
• Firebird
  
  
• Microsoft Outlook and other third party application integrations