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Benefits should be achieved and that the total scope of the changes are properly understood so their implementation can be professionally managed.
Framework components are:
1.Purpose & Vision
2.Processes
3.Organisation
4.Systems
5.Measures and Performance
6.Training & Education
7.Attitudes
8.Talent
9.Technology
10.Values
11.Working Practices
12.Culture
13.Competitive Advantage - Benchmarking
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Existing and custom metrics are used to monitor performance,
techniques and systems.
Key Business improvement metrics are:
1.Revenue
2.Profit
3.Efficiency
4.Customer Retention
5.Customer Satisfaction
6.Market Share
7.Shareholder Value
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